Innovative Project: Falcons Student Technology Support or Falcons STS
What is the opportunity (or problem) that you observe and would like to address?
Due to Covid, LDISD went 1:1 Chromebook initiative without the luxury of additional technology support staff. With over 1,100 students and 125 teachers at our high school, we struggle to meet the technology and instructional needs of our “customers”. Teachers are busy, our tech department is overwhelmed and we have more technology in our schools than ever before.
How will you address the opportunity or solve this problem?
Adding a student-led technology support course is an innovative solution without increasing actual staff or personnel budget funds. Support desk students will use critical and analytical thinking skills to solve authentic technology-related problems for our 1:1 Chromebooks, Google Apps for Education learning community. It will also promote a positive campus technology environment that fosters professional growth and collaboration to support teaching and learning. It will relieve the pressure for our technology department while giving our high school students the opportunity to build their tech-support skills.
What are you proposing to do?
I propose a student-led support desk where students will be able to define and identify a variety of real-world technology problems and challenges in an educational setting. Help desk students will interpret, question and evaluate problems as they arise including hardware repair, troubleshooting and/or network account resets. The Support Desk students will also offer their services to teachers, clubs, organizations and students who are in need of technology tools, resources, instructional videos and support.
What are the benefits of this recommended solution?
Students will be in charge of their own learning, responding to and seeking out real-world technology challenges and addressing them. Support Desk Students will be problem solving – creating, curating, and organizing information with real emphasis on providing customer service. The Support Desk will go beyond just having students “fix” things but rather to make more of a connection of how technology supports learning. Help Desk students will create a digital resource to address future occurrences of the same problem to be shared with staff electronically. Students will gain real-world, hands-on technology experience they need to succeed in college or the workplace.
What are you asking for?
For one or more class periods in the high school course master, dedicated space within the high school during those class periods.