Innovation Letter

Innovative Project Proposal

Falcons Student Technology Support (Falcons STS)

To: LDISD Instructional Leaders and Board of Trustees

From: Robin Ballard

Date: January 28, 2021

To the LDISD Instructional Team, 

I don’t believe anyone could argue that the past few months of “pandemic teaching” have been challenging – our teachers are busier than ever, instruction support is feverishly working to stay atop of the moving changes, and our technology department is overwhelmed. LDISD has and supports more technology in our schools than ever before. Due to Covid last March, we implemented a 1:1 Chromebook initiative without the luxury of additional technology support staff as well as adding our two new LMS platforms, additional Cleartouch panels, and various department software adoptions. With over 3,800 students and 350 teachers at our five campuses, we struggle to meet the technology and instructional needs of our “customers”. 

I propose adding a student-led technology support (Falcons STS) elective course as an innovative solution without increasing actual staff or personnel budget funds. Falcons STS class students will use critical and analytical thinking skills to solve authentic technology-related problems for our 1:1 Chromebooks, Google Apps for Education learning community and the various hardware and software support. These students will be able to define and identify a variety of real-world technology problems and challenges in an educational setting. Help desk students will interpret, question and evaluate LDISD instructional and technology challenges as they arise including hardware repair, troubleshooting and/or network account resets. The Support Desk will go beyond just having students “fix” things but rather to make more of a connection of how technology supports learning. The Support Desk students would also offer their services to teachers, clubs, organizations and students who are in need of technology tools, resources, instructional videos and support. 

The Falcon STS course will relieve the pressure for our technology department, offer another level of support to our teachers all the  while giving our students the opportunity to gain real-world, hands-on technology experience they need to succeed in college or the workplace. All that is needed is the complete support of the District Administration, one class period within the course master and a dedicated space for these students to meet.  Perhaps most importantly, Falcon STS will promote a positive campus technology environment that fosters professional growth and collaboration to support teaching and learning for all our staff and students.


Robin Ballard

LDISD Instruction/Technology Liaison

%d bloggers like this: